Get better, faster, cheaper service through artificial intelligence
ServiceNow® Predictive Intelligence is a powerful — yet, approachable and attainable — set of machine learning capabilities that effectively integrates with your ServiceNow workflows to enhance business efficiency and improve service. Using a patented machine learning engine, Predictive Intelligence helps your teams work faster by recommending content to agents after making connections between incidents, cases, alerts, and knowledge articles.
Predictive Intelligence also accurately categorizes, assigns, and prioritizes incoming requests, freeing your teams to focus on the problem solving that humans do best. These capabilities make adopting machine learning simple and accessible for businesses looking to reduce manual intervention, improve customer satisfaction, and elevate employee productivity.
Predictive Intelligence uses machine learning, natural language processing (NLP), and deep learning techniques to quickly analyze and compare records across all ServiceNow applications. A scriptable prediction API allows developers to use predictions in their own custom apps and workflows built on the Now Platform. Packages like AI Ops and ITSM Professional contain best practices and prebuild solutions for a quick start of implementation.