Business Consultant ServiceNow

Are you a ServiceNow expert? Do you have extensive experience in consulting and customer care? Then this offer is perfect for you!

Your Tasks 

  • Support our customers analysing and defining requirements in IT Service Management

  • Translate functional requirements into technical designs

  • Implement requirements and their solutions in ServiceNow

  • Project management tasks like scope documents, action point lists

  • Secure project delivery “in time and budget”

  • Interface between IT and business units


Proserv - Apply to be Business Consultant

Your skills 

  • Strong IT background, especially IT Service Management and processes

  • Distinct communication skills

  • Strong language skills in German and English

  • In-depth ITIL knowledge of IT Service Management processes and their design and implementation (e.g. CSDM in ServiceNow)

  • Hands-on experience implementing functional requirements within organisational and technical workflows and process models

  • Capability to understand functional requirements and translate them into technical designs

  • Solid hands-on experience in project management and agile methodology


Certificates (nice to have)

  • ITIL v3 or v4

  • CSA (Certified System Administrator)

  • CIS IT Service Management, additional CIS certificates are an asset

  • Project management methodology certification (e.g. PMP, PRINCE2)

Your benefits

  • Salary in line with market standards with bonus payments and revenue shares

  • Company pension plan and accident insurance

  • Mobile working and flexible working time models

  • Further training opportunities with certification

  • Modern and individual hardware equipment

  • Company events

  • Open and team-oriented work environment

  • Flat hierarchy and the opportunity to contribute to the building up a young company

About ProServ

ProServ is a registered Premier ServiceNow Partner based in Frankfurt (Main), Munich and Toruń (Poland). We offer a wide range of services – exclusively for ServiceNow!

We are experts that work in the ServiceNow space since 2008 with a proven track record in implementing and managing ServiceNow projects at any scale.


Are you willing to accept the challenge? Then send us your resume or fill out the form.



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