Customer Service Management

Find your ServiceNow Expert now! Find a ServiceNow Expert
check green   Proactive solution

Through IoT (Internet of Things), CSM and ITOM (IT Operations Management) can monitor your customers' products and services to proactively resolve issues before customers even contact your support.

check green   Easy to use

CSM allows you to easily personalize the customer experience in your portal as well as provide productive views and multi-tasking interface for your agents. With automation and machine learning, your support staff will also be less busy with frequently asked questions.

check green   Cooperation

Collaboration and transparency is made possible because CSM connects your different departments together so that customer inquiries can be solved quickly. This transparency is also passed on to the customer, as he can always see the current status in the portal.


Agent Workplace

The special layout of this application, designed for productive work, allows your agents to work faster and more efficiently.

learn more

Service Portal

A user-friendly application for your customers to order and manage your products and services.

learn more

Case Management

Consistent management and processing of your customer inquiries through detailed views and functions.

learn more


Knowledge Management

A reliable source for frequently asked questions and concerns of your customers, which your agents and customers can access

learn more

Advanced Work Assignment

Automatic and highly customizable assignment of customer requests to your agents for efficient work distribution.

learn more

Want to know more about this service?

Receive updates from us!

  • Premium Content like whitepapers, infographics and event invitations
  • Get our newsletter
Contact Person
Bjorn Beyersdorff
Managing Director